Shipping & Return

SHIPPING

Once your order is placed, you will receive an order confirmation via the email address you provided. 

Your order will be prepared and packed for shipment within 1 to 5 business days from my studio in Portugal. You will receive another email confirmation that your order has been shipped. If you select shipping with tracking, you will also receive the tracking in this mail.

Shipping Rates 

CTT Portugal local post:
Once your order reaches your country, your local post office will handle the delivery. Most local postal services offer up-to-date tracking information via their website, though this is not guaranteed.

  • Portugal: €3
    Tracking standard included
    1-4 business days

  • Europe: €8
    Without Tracking
    4-15 business days
  • Europe: €10
    Tracking included
    4-15 business days

  • Rest of the World: €10
    Without Tracking
    4-15 business days 
  • Rest of the World: €14
    Tracking included
    4-15 business days 

Please note that weekends and holidays may delay shipping times.

Processing Times:
All orders are made to order and prepared in my studio by me. As a result, please allow 1-5 business days for processing before your order is shipped. Orders are shipped once a week, so shipping will occur after the preparation time.

Tracking & Delays
While shipping times are generally reliable, they can occasionally be delayed for various reasons. If there are significant delays, or if your tracking number shows no updates or your order seems to be lost, please contact me with your order number and I will assist you in resolving the issue.

Address Changes
It is not possible to alter the shipping address once the order has been shipped. If an incorrect shipping address was provided and the package has already been dispatched, a reshipping fee may apply. Please contact me as soon as possible so we can discuss the best solution.

Customs, Taxes & Duties
Please be aware that i am is not responsible for any customs fees, taxes, or duties that may be charged by your country upon arrival. These fees are the responsibility of the customer.

Thank you for your purchase, and feel free to reach out with any questions

REFUND POLICY

Orders can be returned within 14 days of delivery. If you wish to return an item, please send an email as soon as possible. Be sure to include your name, address, email address, order number, and specify which item(s) you would like to return. 

Every order is packed with great care to prevent damage during shipment. In case a defect still occurred, please include photos in your email so the issue can be properly assessed. This way I can take care of the best solution.

Returns that have not been announced via email cannot be processed.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • Refunds are only processed after the item has been received in its original condition.
  • If the item shows signs of use or damage caused after delivery, a deduction may be made to reflect any loss in value.
  • Once an order has been shipped, it cannot be canceled, but returns are accepted according to this policy.

For original artworks, colors are represented as accurately as possible, but slight variations may occur due to lighting and screen settings. Please keep this in mind before placing an order, as it helps prevent unnecessary returns of high-value pieces.

Thanks for the support and understanding.